Learning

Drivers’ Ed for Driving Business

 Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.
 
By Russ Banham

Subscribers Only. Full text available to registered users only.

Read more »

Learning in a Virtual World

 Web 2.0 is changing the workplace and how companies are training their employees. The authors discuss how to prepare for it.
 
By Lyn Maize and Caroline Avey
 

Subscribers Only. Full text available to registered users only.

Read more »

Tom Blodgett Named COO at ACS

Affiliated Computer Services, Inc. today announced the promotion of Tom Blodgett to chief operating officer of all commercial operations. Tom Burlin, will serve as chief operating officer for all government operations, with a focus on the company's expanding public sector business. Together, Blodgett and Burlin will be responsible for the day-to-day operations of ACS.
 

Read more »

Fine Tuning a Flagship Event

HRO World Summit Europe evolves to give HR practitioners the information they need for today’s challenges.

Subscribers Only. Full text available to registered users only.

Read more »

HRO Europe 2009 Resource Guide

Our annual compilation of the top providers in payroll, recruitment, relocation, and more.

Subscribers Only. Full text available to registered users only.

Read more »

The New Brass Ring

Business Process Optimization, rather than simple cost savings, should be the ultimate goal.

Subscribers Only. Full text available to registered users only.

Read more »

HRO World Europe Focuses On Riding Out the Storm

Premier HRO gathering in Brussels will help buyers set strategies in shared services and outsourcing that will save money and improve processes.

Subscribers Only. Full text available to registered users only.

Read more »

Bullish on Outsourcing

The global economic roller-coaster ride could mean tough times ahead. But the picture is far from gloom and doom—in fact, the fiscal shakeup presents a number of outsourcing opportunities for smart executives.

Subscribers Only. Full text available to registered users only.

Read more »

Shared Services, Operating Lean and Mean with Kaizen

Take a practical approach to reducing cost and response time in shared services.

Subscribers Only. Full text available to registered users only.

Read more »