Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.
 
By Russ Banham

 Web 2.0 is changing the workplace and how companies are training their employees. The authors discuss how to prepare for it.
 
By Lyn Maize and Caroline Avey
 

Affiliated Computer Services, Inc. today announced the promotion of Tom Blodgett to chief operating officer of all commercial operations. Tom Burlin, will serve as chief operating officer for all government operations, with a focus on the company's expanding public sector business. Together, Blodgett and Burlin will be responsible for the day-to-day operations of ACS.
 

HRO World Summit Europe evolves to give HR practitioners the information they need for today’s challenges.

Our annual compilation of the top providers in payroll, recruitment, relocation, and more.

Business Process Optimization, rather than simple cost savings, should be the ultimate goal.

Letter from our CEO.

Premier HRO gathering in Brussels will help buyers set strategies in shared services and outsourcing that will save money and improve processes.

The global economic roller-coaster ride could mean tough times ahead. But the picture is far from gloom and doom—in fact, the fiscal shakeup presents a number of outsourcing opportunities for smart executives.

Take a practical approach to reducing cost and response time in shared services.