Global Crossing wanted a recognition program that would elicit commitment from its employees worldwide. Globoforce had a custom-made solution.

HRO Europe’s CEO examines the state of enterprise HRO based on our latest survey among enterprise HRO buyers.

When you need advice on your outsourcing contract, turn to some of the best minds in the business.

Nearly 10 years after the industry first began, quality of service delivery is stabilizing. But can the market elevate its game to truly keep customers happy?

Who do you go to when you need a straight-up opinion about who are the top enterprise providers? HINT: the customer is always right.

With talent in short supply, a handful of recruitment vendors is getting it right in Europe.

Time’s running out on your first big contract. Take the deep breath for the plunge into the second generation of HRO before that deadline arrives.

Private equity has always had a role in HRO, but KKR’s recent acquisition of NorthgateArinso offers the industry a vote of confidence.

You wouldn’t want to drive in a major city without traffic lights, so why take on outsourcing without a robust governance model? Remember, dedicating the right resources to managing the contract can help minimize problems later on.

Utilization of shared services is becoming increasingly tied to corporate strategy, and centers are handling more work than ever before.