Strategic Importance of Knowledge Process Outsourcing (PDF)

An examination of how KPO can add value to organizations

By Alexander Mierau, Technical University of Kaiserslautern, Germany

The 10 Demandments: A primer and self-assessment to ensuring your organization attracts the best employees.

By Sue Marks, CEO Pinstripe

10 Demandments Executive Summary (PDF)

10 Demandments Self-Assessment
(PDF)

Trends in Services Globalization for 2007 (PDF)

A look at the factors influencing offshoring BPO and ITO.

By Avinash Vashistha, THOLONS